Privacy Policy

1. Introduction

Welcome to Moaty. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered retention marketing platform.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account information (name, email address, company name)
• Payment information (processed securely through third-party payment processors)
• Customer data you upload or connect through integrations (e.g., Shopify)
• Communications with our support team

2.2 Automatically Collected Information

When you use our platform, we automatically collect:

• Usage data (features used, campaigns created, login times)
• Device information (browser type, operating system, IP address)
• Cookies and similar tracking technologies

2.3 Customer Data

Through integrations with your e-commerce platform, we process customer data including purchase history, email addresses, and behavioral data to generate retention marketing campaigns. You remain the data controller for this information.

3. How We Use Your Information

We use the collected information to:

• Provide and improve our AI-powered retention marketing services
• Generate personalized campaign strategies and content
• Process payments and maintain your account
• Send service updates, security alerts, and support messages
• Analyze usage patterns to enhance platform performance
• Comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

4.1 Service Providers

We may share your information with third-party service providers who assist us in operating our platform, including:

• Cloud hosting providers (for data storage and processing)
• Payment processors (for billing and subscription management)
• Analytics services (to understand platform usage)
• AI/ML service providers (to power our campaign generation)

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights and safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with other parties when you explicitly consent to such sharing.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you cancel your account, we will delete or anonymize your data within 90 days, except where we are required to retain it by law.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Withdrawal: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@getmoaty.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings, though this may affect platform functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@getmoaty.com
• Address: [Company Address]